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Ordering Information:
Placing Orders:
Orders may be placed via fax or e-mail
or phone. We do however, require a hardcopy
for all purchase made on account. We have learned hard copy orders protect you
as well as us,
and eliminate errors. Your order receipt will be confirmed by fax or e-mail.
Please sign
all purchase orders clearly. If you have questions, call us.
When Opening an account please allow 2-5 days depending on how quickly
credit
information is received.
Payment:
Payment is to be made by Company Check or Credit Card.
Open account purchases are subject to the terms and conditions of
Open account status.
Freight:
All materials are shipped F.O.B. shipping point (the customer pays the
freight). Specify a freight
carrier and we are happy to ship it collect with your freight discount
applying. Prepaid and Add or
Third party shipping is by our choice of selected carrierers, best
and cheapest routing, with a nominal handling charge. We encourage
shipping via your carrier, collect, to take advantage of any
company freight discounts.
Freight Claims:
It is the customers responsibility to inspect all incoming
freight. Verify quantities, and look for concealed
damage by opening cartons. Do this before signing for the
shipment. A large percentage of claims are denied because shipments
were not inspected properly at the time of receipt. If a claim is
necessary it is the
customers responsibility to fill out freight claim forms and submit forms
to the freight line. We are happy to
assist in whatever way possible.
Terms:
For cash purposes check or credit card are accepted. Purchases on
account are subject to prior
credit approval. Net 10 days.
Taxes:
All Applicable taxes are to be added. Purchases
from residents of:
Alabama, Georgia, Florida, Tennessee, and Mississippi are subject to state
sales tax
but may also may be subject to
State, County and any municipality taxes.
Returns:
Occasionally an item is ordered and needed to be returned. If
this becomes necessary,
please call to confirm
1 - it is returnable
2 - if there is a restocking charge
3 - an RGA number.
*Most items can be returned with a 20% or less restock fee. In the event a
product is
returned, it must be
1 - prepaid freight
2 - returned in new condition
with original packaging.
3 - Returned with an RGA number or it will not be accepted.
Some items may not be returnable, so please check with us if you find you
can not use an ordered
item. Our policy is to work with the customer to resolve these
problems quickly. We realize
an unhappy customer is one not likely to order again. It is in everyone's
best interest to handle promptly.
Warranties:
Warranties vary with the different product lines. If a warranty statement
is desired,
we are happy to provide that information.
Unpaid Balances:
All unpaid balances are subject to 1 1/2% interest, not to exceed 18%
annually.
Any expenses related to the collection of unpaid balances are the
responsibility of the customer,
including but not limited to reasonable attorney's fees, liens, and
filings.
Equipment and Supply Central is a division of Trammell Equipment Co., Inc.
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Copyright Equipment and
Supply Central 2001
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